+ What's the difference between a long and short let other than duration?

Click here for your answer.

+ What's your coverage / geographical area currently for Total Guest Management?

Click here for your answer.

+ Which booking Web sites do you use apart from Airbnb?

We'll agree with you, which booking website we'll list your property on based on a number of factors including target profile of guest and web site booking fees / policies.

Tripadvisor Holiday Lettings FlipKey HomeAway Wimdu HouseTrip MisterBnB

+ I am already a host. Can you provide cleaning, concierge, laundry and other services when I can't?

No, sorry. We're focused full management, full time Total Guest Management rather than adhoc / standalone services at this moment in time as this gives us the most productive use of our available resources.

+ How do you differentiate with other guest management providers?

The ultimate differentiating factor is quite simply, profitability. However, to achieve this, we've "engineered" our service to focus on delivering an exemplary guest experience by providing a total rather than piecemeal service.

+ How do guests book their stay?

Guest book online through booking web sites that we list your property on. These include Airbnb, TripAdvisor, Holiday Lettings, FlipKey, HomeAway, Wimdu, HouseTrip and MisterBnB. See some examples here.

+ Whose host identity / profile is used on the booking website and why?

We use one of our personal superhost profiles, which prospective guests see.

This is because it's more secure for you as we don't need access to your bank account (and therefore, any fraudulent exposure to it). We need to reconcile bookings and payment and do this with our our own account / statement.

Our profiles have already earned an outstanding track record of reviews from guests staying in proprerties within our portfolio. This is a signfiicant factor in attracting bookings.

+ What's your booking strategy to maximise my profitability?

Our booking strategy is applied to each property we list and is engineered to balance occupancy with the daily rate. This will take into account the following that are likely to affect demand:

• Events
• Season
• Competiting properties of the same profile in the neighbourhood

+ What's happens if the guests cancel a booking?

Unless there is a serious-health related reason, guests won't receive a refund for their booking.

+ What is guest screening and why is it necessary?

Guest screening is a way to determine how risky are you guests. That is, how likely you are to suffer an adverse outcome such as damage, disturbance to neighbours, etc. It is a fundamental task most hosts carry out by checking the review history of guest, both how many reviews and what they say.

+ What's your approach to guest screening?

We fully recognise that one the biggest worries assocaited with short letting is disruptive guests. So Total Guest Management places a heavy emphasis on screening them - we adopt a highly effective "Trash Filtration" process that extends the typical approach and involves asking a number of dynamically-tailored questions that results in keeping out all those disruptive individuals don't welcome into your property.

+ What's happens if my property gets damaged?

Althought this hasn't happened to date, each booking website provides a varying level of cover for damage caused by guests.

For example, Airbnb operates The Host Protection Insurance program in London provided through Apollo, a Lloyd’s of London participating insurer. There is no additional cost to hosts for coverage under the policy.

In the event of a claim, we would administer this for you as your property is listed under one of our host profiles.