Guest Satisfaction Manager
The continuing growth of our portfolio of properties warrants a new vacancy for a Guest Satisfaction Manager.
This role is fully accountable for delivering and maintaining goodproperty’s outstanding track record of guest satisfaction.
Reporting to our Commercial Director, you'll be responsible for:
Monitoring and managing the quality of guest experience from the standard of cleaning to the final touches.
Supporting all Host Ambassadors to ensure guests’ needs are satisfied as far as possible.
Handling problems, crisis and emergency situations rapidly and professionally.
Refining existing processes by providing feedback and suggestions.
Investigating and responding to all guest / feedback and reviews.
The role demands 3 key attributes - attitude, skills and knowledge, in that very specific order. The right candidate will possess a naturally friendly and assertive character with a can-do mentality.
Candidates need to speak and write fluent English and a background in the hospitality / retail / leisure sectors is desirable but not mandatory.
Work during unsociable hours may be required due to the dynamic nature of the role.
Work location will be within our coverage area.
Salary & Benefits
Salary will be dependent on experience but ranging from £28,000 to £40,000 per annum to include 22 days paid holiday days.
How to Apply
If you believe this role suits you, please send us your CV or a link to your LinkedIn profile page to careers@goodproperty.london.
Posting date 19 November 2015